Help Centre
Frequently asked questions
Orders, delivery, warranty and returns — the things drivers ask us most. Still stuck? We're a WhatsApp message away.
Orders & Payment
How do I place an order?+
Browse the shop on our website and check out online, or message us on WhatsApp at +254 702 396072 and we'll place the order for you. You're also welcome to buy in person at our store on Charles Rubia Road.
What payment methods do you accept?+
We accept M-Pesa — simply Send Money to +254 702 396072 during checkout — and you can pay in cash when you collect at our store. If you'd like to arrange another method, just message us.
Do I need an account to order?+
No — you can check out as a guest. Creating an account is optional and just makes it easier to track your orders and reorder next time.
Can I change or cancel my order?+
Yes, as long as it hasn't shipped yet. Message us on WhatsApp as soon as possible and we'll update or cancel it for you.
Delivery & Shipping
Do you deliver across Kenya?+
Yes. We offer same-day rider delivery within Nairobi and nationwide delivery to every county in Kenya.
How much does delivery cost?+
Delivery fees depend on your location and are calculated automatically at checkout, so you'll always see the cost before you pay.
How long will my order take?+
Within Nairobi, orders are often delivered the same day. Deliveries upcountry typically arrive within a few business days, depending on your location.
Can I collect from your store instead?+
Absolutely. You're welcome to pick up your order in person at Dawan House, Charles Rubia Rd, Nairobi, Monday to Saturday, 8:00 AM – 6:00 PM.
Products & Warranty
Are your products genuine?+
Yes — 100% genuine. Every product is sourced from verified suppliers. No counterfeits, ever; it's the reason Davies exists.
Do your products come with a warranty?+
Many items carry a manufacturer's warranty, though coverage varies by product and brand. Message us about a specific item and we'll confirm exactly what's covered.
Will a part fit my car?+
Send us your car's make, model and year on WhatsApp and we'll confirm fitment before you buy, so you get the right part the first time.
An item I want is out of stock — will it return?+
Often, yes. Message us about the product and we'll let you know if and when it's coming back, or suggest a suitable alternative.
Returns & Refunds
What is your return policy?+
Items can be returned within one week of delivery, as long as they're unused and in their original packaging. Return delivery costs are covered by the buyer. Message us on WhatsApp to start a return and we'll guide you through it.
Do you accept returns on faulty items?+
Faulty items follow the same policy as any other return — sent back within one week, in their original packaging, with return delivery covered by the buyer. Message us on WhatsApp and we'll guide you through it.
How do refunds work?+
Once a return is approved, your refund is processed via M-Pesa and can be expected by the end of the same month.
Still have questions?
Message us on WhatsApp or give us a call — real people, quick replies, Monday to Saturday.
