What we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, phone number and email address.
• Order & delivery details — delivery address, items ordered and order history.
• Payment information — M-Pesa transaction details needed to confirm your payment. We do not store your full payment credentials.
• Messages — anything you send us through our contact form, WhatsApp, phone or email.
• Technical data — collected automatically, such as your IP address, browser, device and how you use our site (see our Cookie Policy).

How we use your information

We use your information to:

• Process your orders, arrange delivery and take payment.
• Respond to your enquiries and provide customer support.
• Send you updates about your order.
• Improve our website, products and service.
• Send offers or promotions where you've agreed to receive them — you can opt out at any time.

Who we share it with

We only share your information where it's needed to serve you, including with:

• Delivery partners — riders and couriers, so we can get your order to you.
• Payment providers — Safaricom M-Pesa, to process your payment securely.
• Service providers — trusted partners who help us run our website and business, under confidentiality.
• Authorities — where we are required to by law.

We do not sell your personal information to anyone.

Cookies and tracking

Our website uses cookies to function properly and to understand how it's used. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

How we protect your data

We take reasonable measures to keep your information safe and to prevent unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep it

We keep your information only for as long as necessary to fulfil your orders, provide support, and meet our legal and tax obligations. When it's no longer needed, we securely delete or anonymise it.

Your rights over your data

Under the Data Protection Act, 2019, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where appropriate.
• Object to or withdraw your consent to certain uses, such as marketing.
• Lodge a complaint with the Office of the Data Protection Commissioner.

To exercise any of these rights, just contact us using the details below.

Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their information, please contact us and we will remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a revised "last updated" date.