When you can return an item

You may return an item within one week (7 days) of delivery. To be eligible, the item must be:

• Unused and in the same condition you received it.
• In its original packaging, with any tags, manuals or accessories included.
• Accompanied by proof of purchase (your order number or receipt).

What isn't eligible for return

We're unable to accept returns for items that are:

• Returned more than one week after delivery.
• Used, installed, or no longer in their original packaging.
• Damaged after delivery through misuse or incorrect fitting.

Who pays for the return

The cost of returning an item to us is covered by the buyer. We recommend using a traceable delivery method, as we can't be responsible for items lost in transit on their way back to us. Your original delivery fee is not refundable.

If something's wrong with your order

Faulty or incorrect items follow the same policy as any other return — they must be sent back within one week, in their original packaging, with return delivery covered by the buyer. If you believe there's an issue with your order, message us on WhatsApp with your order number and a photo, and we'll guide you through the next steps.

How and when you're refunded

Once we receive your return and confirm it meets the conditions above, we'll approve your refund. Refunds cover the price of the product (not the original or return delivery fees).

Approved refunds are issued via M-Pesa and can be expected by the end of the same month. We'll let you know once your refund has been processed.

Starting your return is simple

Message us on WhatsApp at +254 702 396072 with your order number and the reason for your return. We'll confirm whether your item is eligible and talk you through how to send it back or bring it to our store at Dawan House, Charles Rubia Rd, Nairobi.